Customer Advocacy and Marketing Manager - Netmagic - Mumbai

Designation - Customer Advocacy & Marketing Manager

Experience - 8-10 yrs

Location - Mumbai

Job Description -

• Build and maintain customer data analytics for MIS
• Conceptualize and roll-out campaigns based on insights gathered from customer analytics (Awareness, Crosssell & Up-sell)
• Build and sustain customer loyalty and referral programs customized for the different customer segments
• Build targeted customer engagement programs in partnership with sales, operations/support and product
teams
• Lead the regular CSAT surveys Secondary responsibilities
• Build customer intelligence across relevant business intelligence
• Lead customer engagement events
• Build and maintain customer account intelligence through various engagement activities

Desired Candidate Profile

Technical Skills (Mandatory)
Working with MS Excel, MS Project, MS Powerpoint and experience of having worked with CRM systems viz. Siebel / Salesforce etc.
Education qualifications MBA in Marketing + Business / Data Analytics Vocational Qualification
Preferred qualifications
Mandatory soft skills
English language communication skills and Presentation
Skills
Other comments, if any Experience
• Ability to derive insights through data analysis
• Project Management skills
• Direct Marketing & Digital Marketing
• Ability to self motivate
• Knowledge of the IT sector preferred
• Fluent in English
• Strong work ethic and organizational skills

Interested candidates should send their resumes to Pramod Bubna at pramod.bubna@netmagicsolutions.com