Account Director - Webber Shandwick - Delhi

Job Description

To play a critical role in determining the future and long-term success of Corporate Voice | Weber Shandwick

The focus is on both existing and new business development and a wider scope of responsibility for account management, its profitability and staff.

Responsible for managing senior level client relationships and have regular exposure to
client senior management.

Accountable for team’s personal & professional / development.

Key Responsibility Areas

Financial Contribution

Ensure revenue and profitability targets are met
Ensure timely collections from all clients under purview
Ensure staff costs are within agreed budgets.
Renew contracts on time and ensure clarity in terms and conditions.
Assess new business leads and develop initiatives for new business acquisitions.
Participate in new business development

Continuous Improvement

Provide leadership, direction and guidance to account teams.
Be responsible for training & development of the team to ensure peak performance
Ensure regular reviews are conducted with all team members to discuss performance, training and overall development.
Structure and staff project teams including new staff selection.
Address personal development areas as identified
Ensure attrition levels are maintained within 20%
Ensure team members adhere to agency time reporting and financial guidelines.
                  
Customer Focus

Provide strategic counsel and implement client programs on schedule
Develop and maintain strong interpersonal relationships with senior clients
Adeptly address any issues, trouble shoot problems
Develop quality standards and ensure high levels of client satisfaction by  setting expectations correctly
Be creative in identifying newer ways to achieve client communication objectives

Cross Location Support

Ensure the National Accounts Team is adequately empowered to deliver agreed results.
Collaborate with peers across regions to build a winning culture.

Contact 

atul@corvoshandwick.co.in
Corporate Voice | Weber Shandwick
No.212, Second Floor
Okhla Industrial Estate
Phase III, New Delhi 110 020 - India
T: 91-11-40501200